Shipping policy
An order confirmation email will to registed email after your purchase. Please check the shipping address and order details are correct. If not, please contact us before order is dispatched.
Delivery Time
Your order will be dispatched within 1 business day of purchase. All orders are shipped from Sydney, Australia.
We offer the following shipping methods:
- Standard Shipping: 2-8 business days
- Express Shipping: 1-4 business days
Please note that delivery delays may occur during major public holidays, with shipping times potentially extending by 3-5 business days during these periods.
A tracking number will be sent to your email as soon as your order is dispatched.
Shipping Cost
| Shipping method | Shipping cost |
| Standard | $9.95 |
| Express | $14.95 |
Tracking Number
You will receive a tracking number via email once your package is dispatched. Please note that it may take 2 - 3 days for the tracking information to update in the carrier's system. In rare cases, parcels may be lost during transit.
If your tracking number hasn't arrived within the specified time or shows no progress for a week, please contact our Customer Support Team.
VAT Tax
The tax is already included in the product price, and we do not charge any additional tax to customers.
If you have any questions, please email us at support@thehulahut.com.au