Custom Hawaiian shirts & polos — your questions, answered.
Everything about ordering custom shirts for your company, club, family or crew: minimums, A$ pricing, design, sizing, timing and what happens if something's wrong.
- Ordering & minimums
- Pricing & payment
- Design & artwork
- Sizing
- Production & delivery
- Quality & reprints
- Working with us
Ordering & minimums
What's the minimum order?
10 shirts or polos per design. Mix adult and kids' sizes — and for polos, unisex and women's cuts — within those 10.
Do I need everyone's sizes before I enquire?
No. Send your enquiry with a rough quantity and we'll start the free mockup. You confirm the final size list before anything is printed.
Can I mix Hawaiian shirts and polos in one order?
Yes. Quantities pool toward the same volume tier, so 20 shirts plus 15 polos is priced as a 35-piece order.
Do you ship outside Australia?
We currently serve customers in Australia, with tracked delivery to every state and territory. Overseas? Get in touch with your delivery address and order size.
Pricing & payment
How much do custom Hawaiian shirts cost?
A$45 each for 10–29 shirts, A$40 for 30–59 and A$35 for 60–99. Ordering 100+? Contact us for a sharper deal. Shipping is calculated at checkout.
How much do custom polo shirts cost?
A$50 each for 10–29 polos, A$45 for 30–59 and A$40 for 60–99. Prices are for all-over print; an embroidered logo is a small extra per polo, quoted with your mockup.
Are there setup, artwork or design fees?
No. Design is free, revisions are unlimited and there are no hidden costs — the per-piece price plus shipping is what you pay.
How do I pay?
Order online through the design page and pay at checkout, or ask us to send an invoice once your sizes are confirmed — handy for companies and clubs.
Do you offer wholesale or reseller pricing?
Yes. Promo agencies, resellers and anyone ordering regularly can get wholesale rates — contact us with your expected volumes.
Design & artwork
Can you print our logo?
Yes — on the chest, the back, the pocket or across the whole shirt, in your brand colours. Send a PNG, JPEG, PDF or AI file; vector files (AI, PDF) print sharpest.
Can you print faces or photos on the shirts?
Yes. One face or the whole team, scattered across the print or placed on the pocket. Send clear, well-lit photos — we cut out the backgrounds and show you the mockup first.
What if I don't have a design?
Pick a ready-to-order design and we'll personalise it with your name, logo or colours — or describe the idea and our designers start from scratch. Either way you get a free mockup.
How many revisions do I get?
As many as it takes. We revise the mockup until you're happy, and nothing is printed until you approve it.
Can you customise buttons or neck labels?
Yes, for orders of 50+ shirts: coconut or wooden buttons, branded buttons and custom woven neck labels with your logo.
Sizing
What sizes do you offer?
Hawaiian shirts: unisex XS–5XL (chest pocket) and kids 2–12 (no pocket). Polos: unisex XS–5XL, women's WXS–W5XL and kids 2–12. Full charts are on the size guide.
I'm between two sizes — which do I pick?
Go up one. Nobody tries on before a team order, so a bit of spare room is the safe bet.
Can I get a size sample first?
Yes. Ask when you enquire and we'll sort a sample before the bulk run.
Production & delivery
How long does it take?
Allow 3–4 weeks from artwork approval to your door — usually about 4 weeks, 3 at the fastest. Production takes 10–12 business days and tracked delivery 5–8; allow up to one extra week in peak season.
Can you rush an order for an event?
There is no separate express tier — every piece is made to order, so the timeline is set by production, not the courier. Tell us your event date and we'll confirm what's realistic. For a work Christmas party, approve your design by mid-November.
Where do you deliver, and what does it cost?
Australia-wide, with tracking sent the moment your order ships. Shipping is calculated at checkout.
Quality & reprints
What fabric do you use?
Hawaiian shirts are a lightweight 4-way stretch polyester made for the Australian climate — breathable, moisture-wicking and quick-drying. Polos are a premium polyester piqué. Designs are dye-sublimated into the fabric, so they won't crack or peel.
What if something's wrong with my order?
We reprint any item with a manufacturing defect — misprints, colour inconsistencies or construction faults — at no charge. Send photos within 14 days of delivery and we'll sort it.
Can I return or exchange custom shirts?
Custom-made items can't be returned for change of mind or sizing — that's why we confirm the mockup and size list with you first and offer size samples. Defective items are reprinted or refunded. Your rights under Australian Consumer Law still apply.
Working with us
Do you have an affiliate program?
Yes. If you'd like to earn commission by referring teams, clubs or companies, get in touch and we'll set you up.
How do I get in touch?
Send an enquiry through the form on any product page, email support@thehulahut.com.au or call 1300 020 163.
Still got a question?
Call 1300 020 163 or email support@thehulahut.com.au — or send an enquiry and get a free mockup.
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